Keeping education community safe: Preventing the spread of Coronavirus (COVID-19) at training institutes in Dubai


Last updated: 10:30 PM – 31 March 2020

Frequently Asked Questions - Training Institutes

Please check back on this page regularly. We’ll keep updating it to include all the questions we receive from the community.

Please do check the latest update from the concerned authorities in relation health, safety and travel in case it changed while we were working on updating this page.

Important Circulars

PDF icon  Circular for “Distance Learning” - 31 March 2020

PDF icon  Circular for "A four-week closure for all nurseries, schools and universities" - 09 March 2020

General Questions

  1. Are training institutes affected?

    The UAE Ministry of Education has announced that all nurseries, schools, universities and training institutes will be providing distance learning to students until the End of the Academic Year 2019-2020.

  2. Are training institutes allowed to conduct off-site training (for example, at home or in a hotel)?

    Training institutes must not use any premises, either theirs or someone else’s, to conduct any kind of training that requires students to be physically present. Instead, training institutes should find ways of providing training or tuition through distance learning.

  3. Are education institutions allowed to provide paper material to their students during the distance learning period?

    Early learning centers, schools, universities and training institutes are currently not allowed to exchange any type of paper material with their students. To ensure uninterrupted delivery of distance learning, institutions are expected to incorporate alternative strategies and online learning methods, in addition to any electronic communication tools that are accessible to teachers and students. Please adhere to the circular here.

  4. Schools, universities and training institutes still have to pay their rent and bills. What support can they get right now?

    KHDA is able to provide educational institutions with letters of support to ask for flexibility from landlords, banks or other organisations. Please write to to request this letter of support from us.

Distance Learning

  1. If distance learning is not available, what can be done? 

    The UAE Ministry of Education has stated that all schools, universities and training centres must provide some form of distance learning during the closure period. 

  2. Please check with your institution to learn how it plans to deliver distance learning.


  1. Do all staff at education institutes need to be at their workplace during the distance learning period?

    On March 24 the UAE Ministry of Interior announced that residents should not leave their homes unless absolutely necessary.
    Educational institutes should allow all employees to work from home provided that distance learning continues for all students. Any institute that requires staff to be present, should follow the instructions of the Ministry of Health and Prevention.

  2. I’ve just returned from abroad and my employer is refusing to pay my salary during the 14-day quarantine. Can they do this?

    Staff salaries and employment are governed by the Ministry of Emiratisation and Human Resources. Please contact the Ministry directly for guidance

  3. I am having trouble getting paid by my school, university, training institute, what can I do?

    Please contact the Ministry of Emiratisation and Human Resources and discuss your eligibility for payment through your legal agreement with them:

  4. Can I return to my training institute after my holiday abroad?

    No. The most recent government guidelines state that all UAE residents who have travelled abroad must self-quarantine for 14 days when they return. Failure to do will be punishable by law.
    UAE residents will not be allowed to re-enter the UAE from abroad for a period of two weeks starting Thursday, March 19.
    Until further notice, the UAE will no longer be issuing visit visas to any foreign nationals.

Training Center Access

  1. We are struggling with the implementation of distance learning because some of our students and staff don't have internet connection. What can we do?

    During the distance learning period, Du, Etisalat and Virgin Mobile are providing free data for prepaid and postpaid customers for selected video conferencing tools (Blackboard, Zoom, Microsoft Teams) or to access and download content from school websites.

    For more information:

For more information about the Coronavirus (COVID-19)

Please call:
- Estijaba Service on 8001717
- Dubai Health Authority on 800342 or
- Ministry of Health and Prevention on 80011111

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